If you do not connect to VPN, this change does not apply to you. If you are not enrolled, the system will ask you to enrol your mobile device. To confirm you’re enrolled, please visit the MFA Portal. The system prompts only for email and password information.

Android users will need to use Outlook and the setup is straight forward. The ADFS window for MFA will now appear when signing in. If the system keeps prompting for a password, delete the account from Passwords & Accounts and reconfigure it using the automatic setup (Sign In) function instead of the Manually Configure option. MFA issues when signing into Office 365 on mobile devices: iOS 11 or higher is required for iPhone devices so that email works with Mail or Outlook.To do so, go to the MFA portal and follow the steps to add a secondary device. You cannot add a secondary device directly from the mobile app. Error received in mobile app when adding a secondary device.

If after several attempts with different codes the authentication is not successful, remove the device and re-add it on the MFA portal. Wait for a new code to be generated and login again. The token-generated six-digit code does not work: The code is valid for 30 seconds only.No push notification is sent via the mobile app: Make sure push notifications are enabled on the mobile device.Microsoft Authenticator app is not compatible with the mobile device error message: Use the hardware token.

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